Shipping Policy
Thank you for shopping with Bojurgle. We currently ship to customers in the United States. Orders may be fulfilled from either our U.S. warehouse or our Hong Kong fulfillment location, depending on product availability and inventory location.
Order Processing
Orders are typically processed within 2–3 business days.
Processing time is separate from shipping time and begins after your order has been successfully placed and payment has been confirmed.
Shipping Times
Estimated delivery times after processing are:
- U.S. Warehouse: approximately 2–4 days
- Hong Kong Fulfillment: approximately 15 days
Delivery times are estimates and may vary depending on the carrier, destination, weather conditions, transportation disruptions, or other circumstances outside our reasonable control.
Free Shipping
We offer free standard shipping on orders shipped within the United States.
No standard shipping charge will be added at checkout unless otherwise clearly stated before purchase.
Fulfillment Location
Some products are stocked in the United States, while others may ship directly from Hong Kong.
The fulfillment location may vary depending on the product and current inventory availability.
An order containing multiple items may occasionally arrive in separate shipments if the products are fulfilled from different locations.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an address error, please contact us at contact@bojurgle.com as soon as possible.
If the order has not yet been shipped, we will make reasonable efforts to update the address.
If the package has already been shipped, is returned because of an incorrect or incomplete address, or requires another delivery attempt, additional shipping or reshipping charges may apply.
If we become aware that a package cannot be delivered because of an address issue, we may contact you to obtain the correct address before arranging another shipment.
Lost Packages
If your package is confirmed lost during transit, please contact us.
Depending on the circumstances, we will offer either:
- A replacement shipment at no additional cost, or
- A refund for the affected item or order.
We may first need to confirm the shipment status with the carrier before issuing a replacement or refund.
Damaged Packages or Products
If your order arrives damaged, please contact us as soon as possible at contact@bojurgle.com.
We may ask for photos of the damaged product and packaging so we can review the issue.
Once confirmed, we will provide either:
- A replacement at no additional cost, or
- A refund for the affected product.
Delivery Delays
Most orders are delivered within the estimated delivery window, but occasional delays may occur.
Delays caused by severe weather, carrier disruptions, transportation issues, natural events, or other circumstances outside our reasonable control may result in longer delivery times.
If your order appears significantly delayed, please contact us and we will help check the shipment status.
Tracking
When tracking information is available, it will be provided after your order has shipped.
Tracking updates may take some time to appear after the carrier receives the package.
Contact Us
Questions about shipping or delivery may be sent to support@bojurgle.com.