Return & Refund Policy
We want you to be satisfied with your purchase from Bojurgle. If something is not right with your order, please review the policy below or contact us at support@bojurgle.com.
30-Day Return Window
You may request a return within 30 days of delivery.
To be eligible for a return, the item must:
- Be unused and uninstalled
- Be in its original condition
- Include the original packaging, accessories, and components
- Show no signs of use, wear, damage, or modification
Items that have been used, installed, altered, or damaged after delivery are generally not eligible for return.
Wrong Size, Model, or Compatibility
For replacement parts and accessories, please carefully check the dimensions, model, size, connection type, and compatibility information before ordering.
If you ordered the wrong size, model, or incompatible part, you may still request a return within the 30-day return period, provided the item remains unused and uninstalled.
In these cases, return shipping costs are the customer's responsibility.
Defective, Damaged, or Incorrect Items
If your item arrives defective, damaged, or different from what you ordered, please contact us at support@bojurgle.com.
We may ask you to provide photos of the item, packaging, or shipping label so we can review the issue.
Once confirmed, we will provide either:
- A replacement at no additional cost, or
- A full refund for the affected item.
For approved defective, damaged, or incorrect-item claims, Bojurgle will cover the applicable replacement or return shipping costs.
Return Shipping
For returns caused by a change of mind, incorrect size selection, model mismatch, compatibility issue, or other customer-related reason, the customer is responsible for return shipping costs.
For confirmed product defects, shipping damage, or incorrect items sent by us, Bojurgle will cover the return or replacement shipping costs.
We currently do not charge a restocking fee.
Return Authorization
Before sending any product back, please contact support@bojurgle.com to request return instructions.
Returns sent without prior approval may experience delays in processing.
Please do not send products to any address listed on the package without first receiving return instructions from us, as the appropriate return location may vary.
Refunds
Once your return is received and inspected, we will notify you of the refund status.
Approved refunds will be issued to the original payment method.
Refunds are generally processed within 5–10 business days after the returned item has been inspected.
Your bank or payment provider may require additional time to post the refund to your account.
Exchanges
We do not currently offer direct exchanges.
If you need a different size, model, or product, please return the eligible item for a refund and place a new order for the correct product.
If we sent the wrong item or the product arrived defective or damaged, we may send a replacement at no additional cost.
Order Cancellations
If you need to cancel an order, please contact us at support@bojurgle.com as soon as possible.
If the order has not yet shipped, we will make reasonable efforts to cancel it.
Once an order has shipped, it can no longer be canceled and must follow the normal return process after delivery.
Lost Packages
If a package is confirmed lost during transit, we will offer either:
- A replacement shipment at no additional cost, or
- A refund for the affected item or order.
We may first need to confirm the shipment status with the carrier.
Refund Exceptions
We reserve the right to refuse a return or refund if:
- The return request is made more than 30 days after delivery
- The product has been used or installed
- The product has been modified or damaged after delivery
- Parts, accessories, or packaging are missing
- The returned product does not match the item originally purchased
- There is evidence of misuse, abuse, or fraudulent activity
Nothing in this policy limits any consumer rights that cannot legally be excluded.