Warranty Terms and Replacement Policy
Our store provides customers with a "30-day product warranty service". If the products purchased on this website are inspected and confirmed to have factory defects or functional problems, we can arrange to replace them with products of the same model. Only exchangeable once per purchase.
Our company will provide exchange procedures for products in individual cases. If the product is delivered by mistake, is damaged upon delivery, or does not match what was ordered, the customer must notify customer service within 24 hours after receipt of the product to make a note of the arrangement, and the relevant shipping costs will be borne by the store.
Important matters
Our company will not provide product return or exchange services if the following circumstances occur (including but not limited to):
Man-made damage, including but not limited to: accidental damage, negligent use, product entering water, impact, scratching, improper use, self-modification, etc.
The product purchase or delivery period has exceeded 30 days
Product packaging has been damaged, discarded, or lost
Unable to return all original accessories, manuals, unfilled warranty certificates, etc.
Don’t like it for personal reasons or change your mind after purchasing it
Reasons such as inappropriate product color, size, color difference, or appearance defects that do not affect function
Products that must be personally tested and confirmed by agents or manufacturers
Specials, promotions and discounted products
Any freebies and trial size gifts
Daily necessities or consumable products
Due to hygiene issues, all personal health, hygiene products and intimate products are not returnable or exchangeable.
alcoholic beverages
Specially ordered or customized products
During the warranty period, if the product quality is confirmed to be defective and complies with the company's replacement policy, you can enjoy a free replacement of the same model. However, exchanges of product styles and returns and refunds are not accepted.
Regarding product return and exchange, the company's product replacement policy shall prevail. If the product fails to meet the terms of the product replacement policy, the company has the right to refuse to provide replacement service, or charge additional fees in accordance with the original order.
In case of any dispute, https://bojurgle.com/ reserves the right of final decision.